Join a leading national diagnostic testing laboratory at a pivotal time of growth and strategic partnership. As the Senior Manager, Hospital Laboratory Services, you will be the lynchpin for integrating our national Professional Lab Services (PLS) strategy with regional hospital clients. This is a dynamic, mid-career role for a proven laboratory leader who can manage complex projects, foster strong hospital relationships, and drive operational excellence across contracted services. If you thrive on managing people, processes, and partnerships to deliver high-quality patient diagnostics, this is your opportunity to make a tangible impact on healthcare delivery.
location: Salem, New Jersey
job type: Contract
salary: $50 - 55 per hour
work hours: 9 to 5
education: Bachelors
responsibilities:
Duties and Responsibilities
Key Responsibilities
- Lead Regional Strategy & Implementation: Serve as the primary supervisor for Regional Laboratory Hospital Services, collaborating with the national PLS team and regional leadership to design, implement, and manage complex hospital laboratory arrangements.
- Client Relationship Management: Act as the key operations contact for hospital clients, ensuring high levels of satisfaction, managing service level expectations, and coordinating responses from regional scientific directors and management.
- Operational Oversight & Performance: Direct all client contract launches and ongoing operations, ensuring timely execution and adherence to all contractual terms, including quality, productivity, equipment, and process flow.
- Staff and Team Leadership: Directly manage and provide leadership for Quest Diagnostics supervisors and staff at client locations, evaluating overall team performance, and directing internal and external staff resources during project execution.
- Process Improvement & Documentation: Drive the creation, documentation, and standardization of newly created laboratory processes, leveraging Lean Six Sigma principles and change management methodologies.
- Financial & Budget Management: Collaborate with the Laboratory Director to establish and maintain the laboratory budget, manage labor productivity, oversee cost-per-test metrics, and handle capital equipment requests and invoicing.
- Cross-Functional Collaboration: Interface with internal partners (procurement, logistics, sales) and external hospital management to manage supply chain efficiency, resolve testing performance issues, and identify opportunities for deeper Lab Management services.
qualifications:
Required Qualifications
- Experience: Minimum of 5 years of managerial experience in the clinical laboratory industry.
- Education: Bachelor's Degree is required.
- Licensure: Current State Clinical Laboratory Scientist (CLS) license (if required by the state, e.g., California).
- Leadership Skills: Demonstrated ability to lead or manage through supervisory or area lead responsibilities, with strong client interaction and presentation skills.
- Technical Acumen: Considerable knowledge of general laboratory services, testing requirements, and proficiency with key PC software (Word, Excel, PowerPoint).
- Core Competencies: Proven experience in project management, change management, and a strong understanding of data analytics.
- Prior managerial experience within a hospital laboratory setting.
- Master's Degree in a relevant field (e.g., Healthcare Administration, Business, or Life Science).
- Completed coursework or certification in Project Management or Lean Six Sigma/continuous improvement methodologies.
- Prior experience with laboratory consolidation projects.
skills: Cell Biology, Data Analysis, Assay Development, Assay Method, Assay Verification, Biology, Chemistry, Laboratory Information Management Systems (LIMS)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
