This role offers a unique opportunity to join a dynamic Medical Affairs team during a pivotal phase of growth as they implement and onboard a new Medical Information Contact Center. You will serve as a critical link between the organization and the medical community, ensuring that healthcare professionals and patients receive precise, high-quality scientific data that supports the safe use of life-saving products.
Operating from a cutting-edge facility dedicated to advancing medical imaging and diagnostic solutions, this position allows you to work at the forefront of pharmaceutical innovation. If you are a detail-oriented professional passionate about medical communications and process excellence, this contract role provides the perfect platform to make a tangible impact on patient care and regulatory compliance.
location: Telecommute
job type: Contract
salary: $46.75 - 55.00 per hour
work hours: 9 to 5
education: Bachelors
responsibilities:
- Manage the intake and triage of all medical information inquiries received via phone, email, or Medical Information Request Forms (MIRFs).
- Provide accurate written and verbal responses to inquiries using approved standard documents, FAQs, and scientific literature.
- Document all medical information processes and interactions meticulously within the departmental database to ensure audit readiness.
- Monitor and process adverse events (AEs) and product quality complaints (PQCs) in strict accordance with Pharmacovigilance SOPs.
- Reconcile adverse event reports and track departmental metrics to ensure operational efficiency and compliance.
- Submit necessary reports for Sunshine Act aggregate spend tracking and maintain healthcare compliance in all internal and external interactions.
- Support ad-hoc projects related to the implementation and onboarding of the Medical Information Contact Center.
qualifications:
Requirements
- Bachelor's Degree in a scientific field or equivalent professional experience in a Medical Information role.
- Minimum of 5 years of experience within a pharmaceutical Medical Information department or a Medical Information Contact Center.
- Working knowledge of current regulatory guidelines and healthcare compliance.
- Excellent organizational, verbal, and written communication skills.
- Proven ability to work cross-functionally and manage inter-departmental relationships.
- Experience working with Medical Information databases such as SciMax MI (MIQ), IRMS, or Veeva MedInquiry.
- Therapeutic knowledge in Oncology, Cardiology, or Neurology.
- Experience within the radiopharmaceuticals, medical imaging, or diagnostic agents field.
skills: Oncology, Medical Information, SOP Development, Quality Control (QC)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
