salary: $30 - $35 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a courteous and professional manner
- Provide accurate product or service information to customers, addressing any questions or concerns
- Monitor customer service interactions, ensuring all inquiries are addressed promptly and documented
- Resolve escalated customer complaints and issues in a timely and professional manner
- Analyze customer feedback and identify opportunities for improvement in service delivery
- Track key performance indicators (KPIs) for customer satisfaction (Lead Times and Cancellation)
- Work closely with other departments to address customer needs
- Process orders, changes, and cancellations accurately (Finish Goods and Spare Parts)
- Track and update customers on the status of their orders or requests
- Support internal customers’ requests (i.e: Engineering orders, product audits, scrapping)
- Monitor shipping conditions and routing on sales orders for accuracy
Skills
- 2yrs CSR in manufacturing (2 years of experience is required)
- Customer Service Excellence
- Attention to Detail
- Conflict Resolution (2 years of experience is required)
- Communicate Courteously
- Proficient with Excel
- Proficient with Outlook
- Strong Written / Verbal Skills
- Order Processing
- Shipping Track
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
