As a Solution Center Representative, you will be a trusted point of contact for financial advisors and customers. You will handle inbound inquiries regarding a range of financial products, including annuities, providing clear information and effective resolutions.
Qualifications:
- 1-2 years of experience in a customer service or sales capacity. Financial services experience is a plus.
- A bachelor's degree in Finance, Business, Economics, Communications, or a related field is preferred.
- Verbal and written communication skills.
- A consultative, problem-solving mindset and a professional, customer-first attitude.
Compensation & Schedule:
- Pay Rate: Starting at $19.00 per hour, with a performance-based increase within the first year.
- Schedule: Full-time, 38.75-hour work week, Monday through Friday. Shifts are assigned between 8:00 AM and 8:00 PM EST following the initial training period. No weekends required.
- Location: This is a hybrid position requiring 2 days per week in our Grandview Heights, OH office (1000 Yard St, 43212).
- Benefits: Includes weekly pay, comprehensive health benefits, and significant opportunities for career advancement.
salary: $18 - $19 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
Key Responsibilities:
- Serve as the primary contact for inbound calls, addressing questions on financial products, taxes, and withdrawals.
- Analyze and resolve customer issues, taking ownership to ensure a positive outcome.
- Educate callers on product features and services.
- Maintain accurate records in compliance with all regulatory guidelines.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
