This critical role serves as the central point of communication between our customers and our operational teams, ensuring a seamless and positive moving experience from initial contact through final delivery. The ideal candidate blends exceptional customer service skills with a solid understanding of logistics and scheduling in a fast-paced environment.
salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
1. Customer Relationship Management (CRM):
- Serve as the dedicated point of contact for assigned clients, building trust and managing all aspects of their relocation or storage project.
- Clearly communicate all service details, documentation requirements, timeline expectations, and pricing structures (estimates, tariffs, and potential adjustments) to clients.
- Proactively provide timely updates on pickup and delivery statuses, anticipating and communicating potential logistical delays.
- Resolve customer concerns and service issues efficiently and professionally, ensuring a high level of customer satisfaction.
- Manage the complex scheduling of moving services, including local, long-distance, and international shipments, ensuring compliance with federal, state, and Mayflower/Conser Moving regulations.
- Coordinate with the Dispatch and Operations departments to assign crew members, truck capacity, and necessary equipment based on job scope (volume, distance, specialization).
- Process and manage all necessary documentation (e.g., bills of lading, inventory forms, insurance paperwork) accurately and on time.
- Monitor delivery windows and transit times, adjusting schedules in real-time to mitigate delays and communicating changes immediately to the client and crew.
- Handle claims or damage reporting documentation with sensitivity and adherence to company policies.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
