program manager .

Program Manager, Sub-Vendor Management & Operations

 

Summary

We're looking for an experienced and highly organized Program Manager to oversee our sub-vendor management program and critical operational processes. This role is central to our staffing operations, ensuring seamless collaboration with our partner agencies, rigorous adherence to performance standards, and efficient management of key operational metrics and payroll processes. The ideal candidate has a strong background in staffing, vendor management, process improvement, and data-driven decision-making.

• Experience: 5+years of experience in Program Management, Vendor Management, or Operations within the staffing or recruiting industry (MSP/VMS environment experience is a plus).
  
  
• Analytical Skills: Proven ability to manage complex data sets, define meaningful KPIs, and use analytics to drive program performance and process improvement.
  
  
• Systems Proficiency: Advanced proficiency with Applicant Tracking Systems (ATS), Vendor Management Systems (VMS), and Microsoft Excel (or equivalent data analysis tools).
  
  
• Communication: Excellent written and verbal communication skills, with the ability to negotiate effectively and present complex data to various stakeholders, including executive leadership.
  
  

salary: $60,000 - $65,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Relationship Management: Serve as the primary point of contact for all staffing sub-vendors. 
• Performance Monitoring: Establish and manage a comprehensive Sub-Vendor Scorecard. Track, analyze, and report on key performance indicators (KPIs) such as fill rates, time-to-fill, candidate quality, compliance, and attrition.
• Onboarding & Compliance: Manage the end-to-end process for onboarding new sub-vendors, ensuring all contracts, service level agreements (SLAs), and compliance documentation are current and complete.
• Issue Resolution: Act as the escalation point for sub-vendor issues, including performance deficiencies, invoicing discrepancies, and operational roadblocks, driving effective and timely resolution.

Operations Management & Metrics

• Process Optimization: Continuously evaluate and improve operational workflows related to sub-vendor engagement, candidate submission, time-card approvals, and other relevant staffing processes to maximize efficiency and reduce costs.
• Metric Oversight: Be the custodian of critical staffing and operational metrics. Develop, track, and report on comprehensive staffing metrics (e.g., source of hire, cycle time, cost-per-hire) for both internal teams and sub-vendors.
• Reporting & Analysis: Prepare and present regular reports to leadership on program performance, trends, risks, and recommended strategic adjustments. Use data to identify areas for program expansion or contraction.

The essential functions of this role include:

working in a smoke free environment

Skills

Monitoring (3 years of experience is required)

Compliance Requirements (4 years of experience is required)

Payroll

Google for Business Suite

Program Management

Problem Solving (4 years of experience is required)

Organization

Qualifications

Years of experience: 4 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.