The Opportunity
We are seeking a dedicated and efficient Dispatch Coordinator to join our Facilities Management team at our McAllister Retail Services building. Your primary focus will be acting as the central communication hub, translating incoming service needs into immediate action using our proprietary dispatch system.
Key Responsibilities
- Service Ticket Monitoring: Continuously monitor and manage incoming maintenance requests and dispatch tickets within the ServiceChannel platform.
- Technician Dispatch: Expediently assess the nature of the issue and dispatch the appropriate technician from our national network to ensure timely repairs and resolution.
- Communication: Maintain clear, concise, and professional communication with technicians, clients, and internal teams regarding service status and estimated time of arrival (ETAs).
- Documentation: Accurately log all dispatch actions, updates, and closure details within the ServiceChannel system.
What You Need to Succeed (Qualifications)
- Crucial Requirement: Proven, hands-on experience using the ServiceChannel dispatch software platform is mandatory.
- A minimum of 1-2 years of professional experience in dispatching, facilities management support, or a related role.
- Exceptional organizational skills and the ability to multitask and prioritize effectively under pressure.
- Verbal and written communication skills.
- Proficiency in standard office software (Microsoft Office Suite, etc.).
salary: $48,000 - $50,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Service Ticket Monitoring: Continuously monitor and manage incoming maintenance requests and dispatch tickets within the ServiceChannel platform.
- Technician Dispatch: Expediently assess the nature of the issue and dispatch the appropriate technician from our national network to ensure timely repairs and resolution.
- Communication: Maintain clear, concise, and professional communication with technicians, clients, and internal teams regarding service status and estimated time of arrival (ETAs).
- Documentation: Accurately log all dispatch actions, updates, and closure details within the ServiceChannel system.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
