help desk support ii.

Are you organized, tech-savvy, and someone people love going to for help? This role is a great mix of application support, problem-solving, and payroll magic. You’ll be the go-to person for helping users navigate systems, resolving issues, and making sure payroll runs smoothly and accurately.

If you enjoy multitasking, communicating with others, and keeping things running behind the scenes, this might be the perfect fit.



salary: $19.67 - $24.67 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Utilizes the company's issue tracking system, Service Desk, to document customer contacts, issues, and requests
• Ensures proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues
• Assists users with application navigation
• Understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds
• Utilizes system knowledge as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication
• Communicates with management regarding any recommendations involving change in processes that will improve efficiencies for approval.




Skills

Help

Desk

Support

Qualifications

Years of experience: 0 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.