- Must be available Friday and Saturday — this is a 6-day operation (Mon–Sat) with Sunday off guaranteed
- Flexibility to work either:
- First Shift: 6:00 AM – 2:30 PM
- Second Shift: 12:00 PM – 8:30 PM
RXO Manager Comments on Role: This is a dispatch-heavy role in a fast-paced Costco delivery warehouse — not your typical customer service job. The Lead CSR acts as the central point of communication between our in-home driver teams, their contractor leadership, and RXO operations. This role is all about real-time problem solving, clear communication, and accountability.
salary: $15.5 - $20.5 per hour
shift: First
work hours: 6 AM - 8:30 PM
education: High School
Responsibilities
Dispatch & Route Oversight
- Monitor 30–40 daily routes and stay in direct phone contact with driver teams during deliveries
- Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues
- Address driver performance concerns and escalate to contractor leadership if teams are unresponsive or non-compliant
- Maintain real-time awareness of route exceptions, delays, and customer escalations
Customer Escalation Support
- Communicate with customers during in-home deliveries when drivers need assistance explaining services
- De-escalate complaints and clarify expectations
- Act as a liaison between the customer and driver teams to preserve the experience and protect the brand
Warehouse Check-In Support (Primarily 2nd Shift)
- Direct driver teams returning from their routes on trash segregation and haul-away drop zones
- Ensure drivers complete the Costco check-in process before leaving
- Identify and report any non-compliance or missing assets
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
