workforce management analyst.

A leading organization is seeking a Workforce Management Analyst to support its service and operations team. This role is responsible for short-term workforce planning, creating and maintaining optimized schedules, and ensuring staffing aligns with business priorities. The ideal candidate will bring a data-driven mindset, proficient communication skills, and deep experience with NICE WFM software.

Required Qualifications:

• Experience with NICE IEX or similar WFM platforms
• Knowledge of workforce scheduling, forecasting, and intra-day planning
• Advanced proficiency in Microsoft Excel
• Excellent interpersonal and analytical skills
• Detail-oriented with the ability to manage multiple priorities

This is a great opportunity to support a mission-driven organization while driving operational excellence through strategic scheduling.



salary: $29.99 - $30 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• Applies specialized knowledge, skills and experiences within area of expertise to resolves a wide range of issues.
• Applies judgment and technical know-how to identify creative ways to complete assignments and influences others to act.
• Networks with senior personnel internally and externally in own area of expertise and/or across groups to resolve issues, gain needed information and influence outcomes.
• Execute on customers’ requests to ensure strategic goals come to fruition.
• Uses knowledge of area/department to carry out plans and assignments individually and/or in guiding others. Has impact on the success of the area/department of responsibility.
 




Skills

Multi-tasking

NICE

Workforce Analyst

Schedule

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.