Location: Seattle, WA (100% Onsite) Type: Temporary, Full-Time Department: Customer Service / Collections What You’ll Do
- Investigate and resolve customer deductions—both authorized and unauthorized
- Manage disputes through SAP and accounts receivable systems
- Collaborate cross-functionally with Sales, Credit & Collections, and Finance teams
- Track and analyze aging liabilities, ensuring timely resolution
- Communicate clearly with commercial customers to support repayment processes
- Bachelor’s degree highly preferred (Business, Accounting, Finance)
- 1+ years of experience in commercial customer service or collections
- Prior experience in the CPG industry a plus
- Proficiency in SAP dispute management and AR systems preferred
- Flexible and available to work different shifts based on customer time zones
salary: $32 - $36.05 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
The primary responsibility of this position is to conduct thorough research and resolve customer deductions, including both trade and unauthorized deductions. Research aging trade deductions collaborating with the Customer Account Manager, Sales Finance Manager, and the broker (Acosta) to gather and provide supporting documentation to match deductions with approved trade events. Identify unauthorized post-audit deductions, coordinate repayment packet completion, collaborate with the collections team to submit repayment claims to customers, and monitor accounts receivable to ensure that payments are received and appropriately credited back to the relevant account teams. Identify opportunities for process improvements to reduce the amount of purging deductions and enhance the likelihood and speed of repayment
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
