order management.

Our client in Salem, NH is looking to fill an immediate spot in their customer service area. This role is an Order Management role and involves working within a team environment from to manage the order process from start to finish for the company's distribution companies they sell to.  Most correspondence is done via email but there will be times where a phone call may need to be made to a client. We are looking for someone with good attention to detail, someone customer centric and having experience withSAP or another type of MRP system.  This role will also help to support the manager of this department:  Will work with the warehouse team to help manage their workload, print orders and aligning their days as well as invoicing. We are looking for a self-starter, someone with a good sense of urgency, someone who can work both independently and within a team. If you are intuitive and resourceful, please apply today!  Location - Salem, NH Permanent Role  Hours: Monday through Thursday from 8am - 5pm in the office Fridays - Work from home day  Note:  You will not be working from home until the training period is complete.  Salary - Hourly Role - $25-$29/hr  If you have the qualifications and are interested, please apply today by emailing Georgia.Demers@Randstadusa.com or calling her at 603-836-0349

salary: $52,000 - $60,320 per year
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality

Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly applied

Provide support to customers(common inquiries: order status, freight charges, tracking, document requests, product, pricing and availability

Operate the shared email inbox to assure organization, delegation and timely responses

Process intercompany air freight orders in support of customer escalations including cross-region communications, local supply coordination and preparation of necessary paperwork from start to finish

Support customer inquiries & direct leads to the appropriate member of the sales team

Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notifications

Utilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirements

Facilitate routine order/delivery issues and customer complaints including entering RMAs, replacement orders, credit and debit memos

Research and resolve customer billing/payment discrepancies as requested by Finance

Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries




Skills

Customer support

inventory

Project Management

Microsoft Office

order entry

order management

Customer Service

billing questions

Order Processing

SAP

ERP

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.