salary: $52,000 - $60,320 per year
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality
Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly applied
Provide support to customers(common inquiries: order status, freight charges, tracking, document requests, product, pricing and availability
Operate the shared email inbox to assure organization, delegation and timely responses
Process intercompany air freight orders in support of customer escalations including cross-region communications, local supply coordination and preparation of necessary paperwork from start to finish
Support customer inquiries & direct leads to the appropriate member of the sales team
Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notifications
Utilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirements
Facilitate routine order/delivery issues and customer complaints including entering RMAs, replacement orders, credit and debit memos
Research and resolve customer billing/payment discrepancies as requested by Finance
Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.