logistics customer support representative.

The Logistics Customer Support Representative is responsible for coordinating delivery and pickup activities, managing freight tracing, and addressing any service issues throughout the day. They serve as a key point of contact between customers and internal operations, ensuring excellent service and communication throughout the transportation process. We are looking for an experienced individual who has exceptional Customer Service skills and is comfortable working in a FAST PACED logistics environment!

salary: $20 - $24 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

- Perform prompt and complete data entry

- Enter accurate customer orders in computer system

- Monitor on-time performance for driver delivery and pick-up

- Prepare tracking reports

- Develop knowledge base of all customers

- Develop relationships with all customers

- Understand and abide by various customer requirements

- Resolve customer problems promptly and efficiently

- Understand the operations and rules of the various rail carriers and piers

- Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur

- Cooperate with Revenue Team to retain and/or develop business

- Trace and monitor existing loads in the system to prevent problems from occurring

- Other duties as assigned




Skills

Telephone Etiquette

Customer support

Customer Service

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.