french speaking csr call center.

We are currently seeking a French Speaking Customer Service Representative to join our Customer Focus call center.   Based at our corporate headquarters in Lancaster, PA this individual will provide both internal and external customers with technical product information and problem solving services.  You will provide support and service to our sales organization as well as a broad range of external customers including distributors, wholesalers, contractors, retailers, architects, interior designers and developers.  If you are a positive, energetic person with a commitment to providing excellent customer service, and you enjoy working in a call center environment this may be the right opportunity for you! Pay varies DOE; minimum $21 an hour. Work 8-2:00 PM, Monday through Friday. 100% in the office. Apply immediately and start tomorrow. dena.clare@randstadusa.com.  

salary: $21 - $25 per hour
shift: First
work hours: 8 AM - 2 PM
education: High School

Responsibilities

Requirements:

• The ability converse fluently in French, preferably French Canadian 
• Call-center experience preferred
• Superior verbal and written communication/customer service skills
• CES/SAP experience is helpful

Job Responsibilities:

• Communicating with both external and internal customers to resolve any service issues daily
• Receiving and addressing inquires regarding: technical product information, performance, certification, contractor and distributor order/credit status, inventory status, complaint and or claim status, sales aid status, as well as, promotions and programs for both contractors and distributors
• Offering alternatives to resolve problems
• Receiving and accurately entering orders into the on-line customer order entry system (SAP) and processing them through shipment
• Assuring accurate pricing is applied prior to shipment
• Contacting customers in advance of planned shipment for the purpose of making item/order changes or selling substitutions of other products
• Arranging for shipment using various transportation modes to various delivery site conditions and requirements
• Processing samples, literature and sales aids request from field sales, customers, and clients
• Verifying the customer's job name and items ordered for a specific time period corresponds with the information in the pricing system.
• Making necessary corrections to ensure correct billings

Skills

Customer Service

French

Active Listening

Call Center Support

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.