salary: $22 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Manage a regional portfolio of 100 customer accounts, with the expectation to engage with a minimum of 20 accounts daily.
- Perform daily collections activity, including outreach, follow-ups, and issuing demand letters as needed.
- Investigate and resolve account discrepancies (note: this position does not involve cash posting).
- Follow internal procedures for credit holds, escalation, and communication protocols.
- Serve as a respectful and professional point of contact, ensuring customer satisfaction throughout the collection process.
- Maintain accurate documentation of customer interactions and account statuses.
- Exercise sound judgment and critical thinking to independently resolve issues and support AR goals.
- 0–5 years of experience in Accounts Receivable, Credit, or Collections; open to early-career professionals who are eager to learn and grow.
- Critical thinking and problem-solving skills, must be able to assess situations and act independently when needed.
- A professional and empathetic communicator who can build rapport and maintain positive relationships with customers, even when handling difficult conversations.
- High level of accountability, organization, and attention to detail.
- Comfortable making outbound phone calls and taking initiative to drive resolution.
- Someone moldable, coachable, and ready to work as part of a respectful, customer-first team.
- Familiarity with ERP or collections software systems.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.