Are you a confident communicator, a pro at juggling multiple tasks, and someone who thrives in a dynamic healthcare environment? We're looking for a rockstar Managed Care Customer Experience Specialist to be the heartbeat between our customers, pharmacies, and internal teams. If you love problem-solving, working with purpose, and being part of a collaborative team—read on!
salary: $20.99 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Serve as the go-to expert on all things Managed Care
- Route and monitor intake forms like a pro
- Reach out to customers via phone, email, live chat, and intake forms—because you're a people person!
- Juggle 10–15 customer cases at a time with ease
- Handle 15–20 inbound calls/day from pharmacies and our awesome Sales Team
- Lead conference calls with pharmacy chains and buying groups—yes, you’ll be that important
- Join daily team huddles and cross-departmental meetings (we’re big on collaboration)
- Identify and track customer pain points and work to make their experience better every day
- Be an advocate for the customer within the Cardinal Health universe
- Tackle technical issues and suggest ways to make our processes even better
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
