You'll be responsible for entering and verifying manual instructions, or repairing and verifying automated instructions. This is a fast-paced, deadline-driven environment where maintaining quality and control standards is key. At times, you'll also process and research instructions in the Keystone system and respond to internal inquiries from Account Executives and other internal areas. Requirements:
- Communication: Excellent oral and written communication skills.
- Customer Service: Exellent customer service skills.
- Organization: Excellent organizational skills.
- Work Environment: Ability to work effectively in a fast-paced, deadline-driven environment.
- Attention to Detail: Detail-oriented.
- Work Style: Able to work both in a team and independently.
- Typing: Excellent typing skills.
- Knowledge: Knowledge of USD and Foreign Currency Payment Processing, Keystone, and Rightfax.
- Hours: 10:30 AM – 6:30 PM.
- Availability: Position requires holiday coverage.
salary: $25 - $26 per hour
shift: First
work hours: 8 AM - 4 PM
education: Bachelors
Responsibilities
- Work with others: Build quality working relationships within your group and with internal teams.
- Client focus: Respond to client needs and proactively prevent problems.
- Identify risks: Recognize, escalate, and communicate risks appropriately.
- Ensure accuracy: Process all instructions accurately and on time, following firm policies and procedures, and meeting deadlines.
- Escalate issues: Inform management about unclear instructions.
- Improve controls: Suggest ways to improve controls.
- Follow procedures: Promptly and accurately follow new or updated procedures.
- Reduce errors: Help lower errors, receivables, and E&Os by suggesting control procedures or automation.
- Respond to inquiries: Answer inquiries promptly with thoughtful solutions that prevent problems and provide quality service.
- Understand processes: Fully understand all processes, procedures, and practices, and question those that don't make sense.
- Find improvements: Identify ways to improve Funds Transfer (FT) payment processing.
- Suggest automation: Identify and escalate manual instructions that could be automated, or non-STP'd automated instructions with incorrect formatting, to increase the Straight Through Processing (STP) rate.
- Optimize productivity: Balance productivity optimization with meeting client deadlines.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
