In this critical role, you’ll serve as the first line of contact for inquiries, product complaints, and adverse event reports related to veterinary products. You'll work directly with veterinarians, pet owners, and internal teams to provide accurate, compassionate, and regulatory-compliant support. Your clinical expertise and customer service mindset will play a vital role in maintaining product integrity and client trust.
salary: $21 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: Associate
Responsibilities
As a Veterinary Product Support Specialist, job duties include:
- Receive and respond to product inquiries, complaints, and suspected adverse events from veterinarians, technicians, consumers, and internal personnel via phone, email, or mail.
- Provide accurate information regarding proper product use, extra-label applications, adverse events, perceived lack of efficacy, packaging issues, and literature requests.
- Accurately document all interactions and reports in the validated PVWorks database in accordance with company SOPs and regulatory guidelines (FDA, USDA, EPA, GMP).
- Ensure adherence to compliance, pharmacovigilance, and GMP requirements. Escalate cases to Technical Services Veterinarians as necessary.
- 3 + years of experience in a veterinary clinic setting as a veterinary assistant and/or technician role.
- Associate Degree or higher in Life Sciences or Veterinary Technology.
- Demonstrated customer service orientation with the ability to work within a regulatory compliance environment.
- Solid understanding of veterinary practices, clinical terminology, and procedures.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
