As a Service Scheduler, you'll play a vital role in orchestrating the scheduling of service for our valued customers. You'll be the linchpin connecting our field service engineers' schedules, parts delivery, and equipment availability to ensure top-notch service delivery. Your ability to learn rapidly, prioritize effectively, and remain cool under pressure will be key in maintaining a seamless service operation. Most of your time will be spent planning work orders and delivering exceptional service through phone and email interactions with our external customers.
Ready to take your planning skills to the next level and create remarkable customer experiences? Apply now and become an essential part of our team's mission to provide outstanding service that sets us apart!
INTERESTED? APPLY NOW! FOR MORE IMMEDIATE CONSIDERATION, email a current resume to iris.levy@randstadusa.com
salary: $22 - $23.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
The Reactive Resource Planner 2 position is responsible for scheduling service for our customers through the coordination of the field service engineers’ schedule, parts delivery and equipment availability in the North America Market, Service and Solutions Delivery (S&SD) organization. This role will help to build a world-class planning organization, dedicated to providing an exceptional customer service experience. The ideal candidate possesses the ability to learn new processes quickly, prioritize activities, and work efficiently under pressure. The majority of time in this role will be spent planning work orders and interacting with our external customers via phone and email.
o Responsible for creating medium to long term planning for all service operations resources related to the workload of order realization & services delivery and responsible to deliver an effective and efficient planning in line with business objectives and obligations.
o Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
o Identifying planning issues, apply effective solutions and determine follow up actions with minimum direction
o Identify patterns in issues/inquiries and promote improved customer service through regular updates to knowledge management content
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
