- Have at least 2yrs of experience in a related field.
- Have a HS diploma or GED (Min. requirement)
- Can work OnSite.
- Fluent English speaker (required)
- English/French speakers are encorage to apply.
salary: $21 - $23 per hour
shift: First
work hours: 9 AM - 6 PM
education: High School
Responsibilities
- Analyze operational performance, implement intraday actions to improve key performance indicators (KPIs), and foster a culture of continuous improvement.
- Responsible for monitoring team productivity, managing workloads and resources, and ensuring efficient queue management across all support channels.
- Drive quality assurance initiatives, coaching team members for performance enhancement, and using data analytics to identify trends and opportunities for improvement.
- Manage administrative functions such as scheduling, payroll, and performance evaluations, while supporting adherence to company standards and best practices.
- Participate in recruitment efforts, conduct disciplinary and appraisal interviews.
- Collaboration and active participation in planning meetings with internal teams and external clients.
Skills
- Technical Support
- Strong troubleshooting skills (2 years of experience is required)
- Self-disciplined
- Provide high quality support (1 year of experience is required)
- Proven leadership experience (2 years of experience is required)
- Time Management (1 year of experience is required)
- Analyze performance data
- Strong interpersonal skills
- Coaching and developing skills
- Decision Making
- Call Center Support (2 years of experience is required)
- CRM systems experience (1 year of experience is required)
- Continuous process improvement
- Fluent in English
- Leadership skills (2 years of experience is required)
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
