member service representative.

Are you passionate about helping people and looking for a fresh opportunity to shine in customer service? My client is on the lookout for energetic and dependable individuals like you to join our Member Services team in Brentwood, TN!   We're not just any call center—we’re transforming the specialty drug benefit space with innovation, transparency, and value. As a Member Services Representative, you’ll be the friendly voice that helps members understand their benefits, navigate their pharmacy questions, and make their day a little easier.

Why You’ll Love It Here: ✅ Full-time, in-office position Monday-Friday ✅ Industry-leading training ✅ A team that’s all about collaboration, quality, and customer-first service ✅ Located right in the heart of Brentwood

What we’re looking for: ✔ 1+ year of experience in a call center or customer-facing role ✔ Communication and problem-solving skills ✔ High School Diploma or GED ✔ A go-getter attitude with a heart for helping others



salary: $19 - $20 per hour
shift: First
work hours: 9 AM - 7 PM
education: High School

Responsibilities

• Inbound calls from doctors, patients, and pharmacies (no cold calls!)
• Help get prior authorizations submitted and processed
• Coordinate with clinical teams and assist with copay support
• Handle about 30+ calls/day

Skills

Healthcare

Insurance

Qualifications

Years of experience: 0 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.