Our client operates multiple consumer lending brands, each with distinct offerings and customer criteria. They are looking for experienced collections representatives. Please see the details below:
Responsibilities:
- Efficiently manage a high volume of outbound calls to address customers with overdue loan payments.
- Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
- Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
- Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.
- Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database
- 2 or more years of outbound collections experience within a call center environment
- Proficient in phone communication and verbal skills, with a keen ability to actively listen
- Familiarity with CRM systems and their practices
- Customer-centric approach with adaptability to various personality types
- Multitasking abilities, adept at setting priorities and managing time effectively
- The budgeted hourly rate for this position is $21.00. Additional compensation for this role may include bonus.
- Full-time, permanent position! This is a direct hire position.
- Health, dental, and vision insurance including mental health benefits
- PTO & paid holidays off
- Paid parental leave
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
- Perks and benefits start day one!
Schedule 1: Monday - Friday 8:00am-4:45pm, 1 - Rotational Saturday a month8:00am-4:30pm
Schedule 2: Monday - Friday 9:15am-6:00pm, 1 - Rotational Saturday a month 8:00am-4:30pm
Schedule 3: Monday - Friday 8:30am-5:15pm
Schedule 4: Monday - Friday 10:15am-7:00pm
*Hours are CST (Central Standard Time)
*We only offer set full-time schedules (no part-time or flexible schedules).
Start Date:
- 9/2/25
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
