We are seeking an experienced and proactive Customer Experience Specialist to join our team in a remote role that blends Customer Service and Customer Experience responsibilities. This position is critical to bridging operational support and long-term relationship management, primarily for our international customers, especially during early morning hours—but also extending support to other customer segments as needed.
In this role, you will take ownership of onboarding, training, and sustaining strong partnerships with our global network of Pharmaceutical Manufacturing Facilities (PMFs). You will act as a trusted clinical and operational resource for our international stakeholders—ensuring platform adoption, regional consistency, and a superior customer experience.
salary: $38 - $42 per hour
shift: Third
work hours: 4 AM - 12 PM
education: Bachelors
Responsibilities
- 2–3+ years of experience in customer success, support, clinical onboarding, or a related field.
- Background in radiopharmaceuticals, biotechnology, or healthcare is strongly preferred.
- Experience supporting international customers across diverse cultures and regulatory environments.
- strong clinical and operational acumen, with the ability to communicate effectively across technical and non-technical teams.
- Proven ability to manage multiple priorities in a fast-paced, matrixed environment.
- Excellent communication, interpersonal, and relationship-building skills with a polished, professional presence.
- High emotional intelligence (EQ) with the ability to navigate complex customer interactions with empathy, patience, and adaptability.
- strong cultural awareness and ability to work effectively across global customer bases; proficiency in Spanish or French is a plus.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
