As an Insurance Service Professional, you will be a key member of the Customer Service Center team, working with independent agents and their customers to provide an outstanding service experience. This is a consultative role where you will educate and advise customers on personal lines P&C products, process policy changes, handle billing inquiries, and resolve complex issues.
What We Offer
- Career Development: This is a 4-6 month temp-to-hire opportunity with a comprehensive training program, on-the-job experience, and ongoing mentorship to prepare you for career growth.
- Starting Pay: The starting pay is $24 to $25 per hour. Upon successful conversion to a permanent employee, you can expect an increase in total compensation.
- Flexible Schedule: Team members work scheduled shifts Monday through Friday (7:00 AM to 9:30 PM ET) and a rotating Saturday (9:00 AM to 5:00 PM).
- Benefits: Randstad offers a comprehensive benefits package, including major medical, dental, vision, and a 401k.
salary: $24 - $25 per hour
shift: First
work hours: 8 AM - 4 PM
education: Bachelors
Responsibilities
Responsibilities
- Handle inbound calls from agents and policyholders, providing accurate insurance advice and resolving inquiries.
- Interpret and verify policy coverages, new business transactions, and changes.
- Provide recommendations and quotes for additional coverage to best protect customers.
- Use established guidelines for timeliness and quality to ensure first-contact resolution.
- Work collaboratively with other departments to resolve complex customer issues.
Requirements
- Must hold a valid Personal Lines (PL) or Property & Casualty Producer (P&C) state license upon your start date.
- 2+ years of experience in customer service, call centers, or sales is strongly preferred. Experience in retail, hospitality, or communications is also a plus.
- A Bachelor's degree is preferred, but equivalent experience will be considered.
- For remote work, you must have a hardwired Ethernet connection with speeds of 10 mbps upload and 50 mbps download.
- Exceptional customer service, communication, and time management skills.
- Ability to adapt easily to change and work effectively in a structured, fast-paced environment.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
