- 2–3+ years of experience in customer success, support, clinical onboarding, or a related field.
- Background in radiopharmaceuticals, biotechnology, or healthcare is strongly preferred.
- Experience supporting international customers across diverse cultures and regulatory environments.
- solid clinical and operational acumen, with the ability to communicate effectively across technical and non-technical teams.
- Proven ability to manage multiple priorities in a fast-paced, matrixed environment.
- Excellent communication, interpersonal, and relationship-building skills with a polished, professional presence.
- High emotional intelligence (EQ) with the ability to navigate complex customer interactions with empathy, patience, and adaptability.
- solid cultural awareness and ability to work effectively across global customer bases; proficiency in Spanish or French is a plus.
salary: $40 - $45 per hour
shift: First
work hours: 4 AM - 12 PM
education: High School
Responsibilities
Onboarding & Training:
·Lead the onboarding process.
·Collaborate with cross-functional teams to ensure onboarding requirements are captured and implemented.
·Deliver region-specific training and resources to promote operational consistency and success.
·Maintain strong clinical knowledge of all products and their use across various geographies.
Customer Support & Service:
·Serve as the first point of contact for customer inquiries and support issues, particularly during early morning hours.
·Troubleshoot and resolve issues promptly, providing high-quality support aligned with internal SLAs.
·Act as a bridge between immediate customer needs and longer-term experience goals.
Performance Monitoring:
·Monitor usage and performance metrics to ensure adoption and adherence to best practices.
·Proactively identify and address early-stage performance issues through regular engagement.
Customer Engagement & Relationship Management:
·Conduct proactive check-ins to support operational health and build strong customer relationships.
·Serve as a trusted advisor—answering clinical questions, offering guidance, and championing customer needs internally.
·Provide dedicated support across time zones to ensure responsiveness and reliability.
Cross-Functional Collaboration:
·Partner with internal stakeholders, including Customer Support, Product, and Clinical teams, to resolve escalations and improve processes.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
