Are you a rockstar customer service extraordinare? Do you love the rewarding feeling of helping others? Then, we need you!
Are you a master organizer with excellent customer service skills? We're looking for a detail-oriented Service & Resource Coordinator to be the backbone of our service operations! You'll be responsible for ensuring our field service resources are efficiently allocated and dispatched to meet customer needs.
This is a dynamic role where your skills in scheduling, coordination, and communication will shine. We'll rely on you to optimize response times, manage preventive maintenance, and handle all scheduling conflicts.
Ready to take your planning skills to the next level and create remarkable customer experiences? Apply now and become an essential part of our team's mission to provide outstanding service that sets us apart!
INTERESTED? APPLY NOW! FOR MORE IMMEDIATE CONSIDERATION, email a current resume to iris.levy@randstadusa.com
salary: $30 - $31 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
What You'll Be Doing:
- Manage the daily schedules of our service resources for proactive and reactive events.
- Coordinate with the service team to resolve conflicts and ensure effective resource utilization.
- Document detailed records of customer and service resources, ensuring clear communication.
- Assign and modify service orders based on system parameters.
- Procure and order service parts for timely availability.
- Handle basic open service orders and escalate issues to management as needed.
- Verify resource-related issues and conflicts, implementing effective solutions.
- Adhere to all organizational policies and regulations.
- Excellent customer service experience is a must.
- Proficiency in Microsoft Excel.
- Salesforce experience is preferred.
- Solid organizational and communication skills.
- Ability to thrive in a fast-paced environment
Hybrid: Monday - Wednesday in office in downtown Nashville, Thursday - Friday remote
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
