customer support specialist.

Customer Support Specialist Lakeland, FL 33815 (On-Site) Are you a problem-solver with a passion for helping people? We're looking for a Customer Support Specialist to join our team in Lakeland, FL.

In this role, you'll be the first point of contact for our customers, providing exceptional service and finding solutions that exceed expectations. We're a fast-paced and collaborative environment, and we need someone who is a quick learner, highly organized, and can manage multiple priorities.

Job Details:

• Hours: 3:00 PM - 11:30 PM to start. You must be flexible and available for rotating shifts as a team.
  
  
• Schedule: Monday-Friday with rotating weekends.
  
  
• Pay: $22.30/hr to start.
  
  
• Location: On-site in Lakeland, FL.
  
  
• Type: This is a temporary-to-hire opportunity with rich benefits once permanent.
  
  

If you are interested and can commit to this role, please reply with your availability for a call, your best contact number, and an updated resume. Our client is conducting virtual interviews as soon as next week!



salary: $22 - $22.3 per hour
shift: Second
work hours: 3 PM - 11:30 PM
education: Associate

Responsibilities

• Responsible for providing break/fix service to a high volume of retail and support customers via phone call and email support
• Responsible for daily call management tasks including but not limited to coordination, reporting, work load leveling, analysis and escalation
• Responsible for participating in improvement efforts
• Responsible for providing problem determination to resolve break/fix equipment issues
• Communicating with vendor partners regarding follow ups and dispatching work orders
• Basic knowledge and understanding of MS Office software and Internet usage.
• Knowledge of Facility Services products and services
• MUST have open availability with schedule to work first OR second shifts

The essential functions of this role include:

working in a smoke free environment

Skills

Data Entry (3 years of experience is required)

Microsoft Excel (2 years of experience is required)

Administrative Duties (1 year of experience is required)

Responsiveness (2 years of experience is required)

Service Request processing (1 year of experience is required)

Time Management (2 years of experience is required)

Customer support (2 years of experience is required)

Entering Work Orders (1 year of experience is required)

Providing Solutions (1 year of experience is required)

Reliability (3 years of experience is required)

Open Availability for Shift (2 years of experience is required)

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.