salary: $25 - $28 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Accurately process customer orders, revisions, and changes in alignment with pricing policies, minimums, and fulfillment guidelines.
- Serve as the primary point of contact for B2B customers regarding order status, delivery timelines, product availability, and issue resolution.
- Collaborate closely with Sales, Operations, Planning, Quality, and Logistics to ensure timely fulfillment and customer satisfaction.
- Investigate and resolve customer complaints or discrepancies related to order accuracy, shipments, documentation, or invoicing.
- Maintain accurate and up-to-date customer account records in ERP systems, ensuring data integrity and audit readiness.
- Communicate proactively with customers about delays, changes, or quality holds, demonstrating transparency and a solutions-oriented approach.
- Support the development, documentation, and execution of Customer Service Standard Operating Procedures (SOPs) to drive consistency and efficiency.
- Participate in cross-functional initiatives to streamline internal workflows and enhance the overall customer experience.
- Monitor open orders and shipping reports to track service metrics and identify gaps or delays in the order lifecycle.
- Collaborate with internal teams to coordinate fulfillment priorities and escalate challenges when necessary to avoid service disruption.
Skills
- Follow-up
- Active Listening
- Telephone Etiquette
- Empathy
- Interpersonal Sensitivity
- Adapting to Change
- CRM
- Typing Skills
- Basic Software Skills
- Basic Computer Skills
- Customer Service
- Call Center Support
- Customer Relations
- CUSTOMER ORDERS/SALES
- Customer Relationship Management
- Customer support
- Client Service
- Phones
- Emails
- Verbal Communication
- Written Communication
- Data Entry
- Order Processing
Qualifications
- Years of experience: 1 year
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
