- Able to work independently and drive results for customers.
- Able to work effectively in a team environment, collaborating and ensuring open communication to achieve timely completion of all assigned tasks.
- Able to prioritize and manage time effectively to meet various deadlines and customer expectations.
- Experience and success with conflict resolution.
- Excellent critical thinking skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve complex/escalated customer problems/questions in a timely manner.
- Must have work schedule flexibility, Monday through Friday, between 6:30 AM (CT) and 6:00 PM (CT).
- HealthCare Experience
- Microsoft Office (Excel, Word, Outlook)
- SAP ECC, Salesforce and Service Now (SNOW)
- Excellent attendance record
- Experience on ATTP, Fiori
- Understanding of GS1 standards
- 2+ years of related customer service experience
- High School Diploma/GED
salary: $19 - $20 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School
Responsibilities
- Meeting stakeholders' demands for more product information.
- Researching all incoming ASN issues.
- Careful proofreading, fact-checking, and quality control of trace requests and other external communications.
- Meeting all departmental service level agreements.
- Maintaining clear communication and establishing solid relationships with vendors, stakeholders, and team members.
- Following up with vendors in case of erroneous, incomplete, or missing data points.
- Entering all escalations in the tracking system with accuracy and well-documented call notes.
- Participating in business partner meetings or conference calls related to new process creation and existing process improvement.
- Following documented procedures for all escalations.
- Working with multiple computer applications.
- Communicating and providing reporting around updates and sales reports to senior leaders across the DC network and other McKesson business partners.
- Creating and updating knowledge articles related to Traceability, DSCSA processes.
- Providing feedback to improve, modify, and streamline processes to address inefficiencies and control gaps that prevent an effortless customer experience.
- Ensuring that service meets quality goals.
- Operating in environments where accuracy, mindfulness, and initiative are essential to the effective delivery of your work.
- Working with the training department to create and/or update training material for Back Office and other business units that we support.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
