account and customer service manager.

We are looking for an energetic, self-starter, based in Knoxville, TN to serve as a Project / Customer Service Manager on our Account Services team. To be successful, one needs to be able to think critically and act decisively. The ideal candidate will be able to get the big picture while paying close attention to specific details and processes. It’s also important that candidates are “client and customer focused” and have excellent communication skills. Team members are expected to work collaboratively and assist one another to achieve team and company goals. There is some phone work involved, but it is minimal; this is not a sales position. Our office environment is relaxed with some opportunity to work from home after training. • Proficient in Microsoft Office • Excellent written and verbal communication • Self-confident and comfortable working with clients and customers • Ability to manage multiple projects and tasks • Flexible and comfortable with change • Able to problem solve for effective resolution • Ability to collaborate.   If you would like to be considered, please apply directly to this post and send a copy of your resume to brianna.harstick@randstadusa.com

salary: $42,000 - $47,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Serve as the primary contact for various projects
• Works within a software system to set up projects and manage data.
• Meet the needs of clients, including but not limited to prompt response to all inquiries, project set-up and management, reporting, timeline management, and troubleshooting.
• Effectively communicate key account information to internal stakeholders (Finance, IT, Procurement, and Inventory Control) ensuring that all are kept abreast of account requirements and issues.
• Manage project workflow in a way that meets the needs of both the client and internal resources .
• Set-up projects and items in data base/software systems. Enter orders, as needed. Accuracy and attention to detail are important.
• Prepare and distribute weekly/monthly reports for clients
• Provide phone coverage and manage customer inquiries.
• Create and maintain spreadsheets for use internally and for clients. Needs to interpret data and analytics.
• Perform other duties as assigned




Skills

Customer Service

Account Management

procurement

Inventory

Project Management

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.