patient contact center rep.

The Patient Contact Center Representative plays a vital role in ensuring seamless communication between patients, healthcare providers, and internal teams. This position is responsible for managing inbound and outbound calls, coordinating prescription shipments, and maintaining accurate patient records—all while delivering exceptional customer service and adhering to regulatory standards.  This is a Hybrid position.  MUST be able to work ONSITE 5 days a week during training.  Once training is completed MUST work in the office once a week.   Qualifications:  

• High school diploma or equivalent required; associate degree or higher preferred.
• 2 years call center exp and/or 3 years customer service
• Previous experience in a healthcare or call center environment strongly preferred.
• Excellent communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Proficiency in using computer systems and scheduling software.
• Ability to work in a fast-paced, team-oriented environment.

salary: $18 - $19 per hour
shift: First
work hours: 8 AM - 7 PM
education: High School

Responsibilities

Patient Communication & Support

• Answer incoming calls promptly and professionally.
• Provide accurate information and assistance to patients, healthcare providers, and internal stakeholders.
• Initiate outbound calls to patients to gather necessary information for prescription coordination.

Prescription Coordination

• Schedule initial and refill medication shipments accurately and efficiently.
• Ensure timely follow-up and resolution of any delivery-related issues.

Record Management

• Maintain complete and accurate patient records in accordance with company policies.
• Update patient profiles and documentation as needed.

Compliance & Confidentiality

• Adhere to all applicable federal and state regulations, including HIPAA.
• Maintain confidentiality and always safeguard patient information.

Team Collaboration & Initiative

• Demonstrate a proactive and enthusiastic approach to daily responsibilities.
• Collaborate with team members and Leadership to improve processes and enhance patient experience.
• Perform other duties as assigned to support departmental goals.
• Support escalations and assist with communications involving leadership, pharmacists, program management, and third-party hubs.
• Assist in working cross-functionally, including handling prescriber calls and shipment-related calls.

Skills

Call Center Support

Customer Service

Patient Support

Healthcare

Microsoft Office

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.