customer service quality assurance contractor.

Are you a detail-oriented professional with a passion for quality assurance? We're looking for a Customer Service Quality Assurance Contractor to join our client's team in the Deerfield Beach, FL area. This is a hybrid role, offering a mix of in-office collaboration and remote work. Position Overview As a Quality Assurance Contractor, you will play a crucial role in maintaining high-quality service standards. You'll be responsible for evaluating recorded customer service and mechanical claim phone calls and screen activity. By reviewing these interactions, you will ensure our phone agents are following established procedures and providing exceptional service. The ideal candidate is reliable, has a good attention to detail, and a collaborative mindset, especially during initial training and calibration sessions.

Pay: $17.00 - $18.00 per hour Schedule: Monday - Friday, 8:00 AM - 5:00 PM Job Type: Hybrid Contract If you are a proactive problem-solver with a commitment to quality, we encourage you to apply today! Also send ypur resume to jennifer.torres@randstausa.com

salary: $17 - $17.01 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School



Responsibilities

• Conduct quality reviews of recorded calls and onscreen activity for customer service and mechanical claims agents.
• Evaluate agent performance based on process adherence, accuracy, and customer service standards.
• Document your findings using our QA scorecards and feedback methods.
• Participate in team calibration sessions to ensure consistent scoring and feedback.
• Meet and maintain all productivity expectations and quotas for both in-office and remote work.

Required Qualifications & Skills

• At least 1 year of experience in a QA role, preferably in a call center environment.
• Exceptional attention to detail and the ability to identify process deviations.
• Basic technical proficiency, including comfort with reviewing audio/video recordings and navigating internal systems.
• Reliable attendance and punctuality are a must; you must consistently adhere to the assigned work schedule.
• Great communication skills and the ability to accept and apply feedback.
• Self-motivated and capable of maintaining high productivity while working independently.
• Must have a dedicated home workspace free from distractions for remote workdays.

The essential functions of this role include:

• working in a smoke free environment

Skills

• Quality Assurance
• Basic Software Skills
• Customer Service
• Inspection
• Quality Control

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.