Job Summary:
We are seeking a proactive Collections Specialist to manage our accounts receivable and recover overdue payments. This role is essential for maintaining our company's financial health and building positive relationships with our clients.
Key Responsibilities:
- Account Monitoring: Proactively monitor accounts receivable and analyze aging reports to identify and prioritize delinquent accounts for collection.
- Client Communication: Serve as the primary point of contact for clients with overdue balances. Communicate professionally and tactfully via phone, email, and mail to discuss outstanding payments.
- Negotiation: Negotiate and establish payment arrangements with clients, finding mutually beneficial solutions to ensure timely payment.
- Dispute Resolution: Investigate and resolve billing disputes and other issues preventing payment, collaborating with internal teams as needed.
- Record-Keeping & Compliance: Maintain detailed records of all collection activities and ensure all practices comply with federal and state regulations, including the FDCPA.
- Reporting: Prepare reports on collections activity and key performance indicators for management review.
- Proven experience as a Collections Specialist or in a similar role.
- understanding of collections processes and accounts receivable principles.
- Excellent negotiation, communication, and problem-solving skills.
- High degree of accuracy and attention to detail.
- Proficiency in accounting software and MS Office Suite.
- High school diploma or equivalent required.
salary: $26 - $30 per hour
shift: First
work hours: 8 AM - 4 PM
education: Associate
Responsibilities
A Collections Specialist is vital for a company's financial health, managing overdue accounts and securing payments.
Key responsibilities include:
- Account Monitoring: Monitoring accounts receivable to identify and prioritize delinquent accounts using aging reports.
- Customer Communication: Contacting customers via phone, email, and mail to discuss overdue payments and negotiate solutions. This requires a professional and tactful approach.
- Negotiation & Problem-Solving: Working with customers to establish feasible repayment plans and resolving any billing disputes or credit issues that prevent payment.
- Record-Keeping: Maintaining detailed and accurate records of all collection activities, including communications and payment agreements.
- Legal Compliance: Ensuring all collection practices adhere to federal and state laws, such as the FDCPA.
- Reporting: Preparing regular reports on collections activity, accounts receivable status, and key performance metrics for management.
- Collaboration: Working with billing and sales teams to resolve customer disputes and streamline the collections process.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
