- Associate’s degree or equivalent combination of education and experience
- 2-5 years of FMLA/absence management claims handling
- 1 yr of administration of company leaves of absence
- Excellent customer service skills and ability to manage difficult and stressful situations
- Excellent communication skills – written, verbal, persuasion, motivation, facilitation of solid working relationships
- Ability to manage business expectations and resolve concerns, by communicating status and issues
- Ability to effectively prioritize and escalate customer issues
- Ability to interpret and analyze multiple facts
salary: $26 - $27 per hour
shift: First
work hours: 8 AM - 5 PM
education: Associate
Responsibilities
- Assists associates with leave of absence requests and guides them through the process
- Assist with leave line for phone calls, case set up and answer questions from associates
- Handle caseload for multiple bottlers by processing tasks and updating case notes
- Processes all FML leave of absence and concurrent state and company leave paperwork according to established procedures and laws
- Provides timely and accurate responses to consultant, associates and all levels of management concerning day-to-day issues and activities
- Administer the FMLA policy and concurrent state and company leaves
- Review LOA/vendor documentation for accuracy and completeness.
- Make recommendations to approve or deny requests for FMLA based on federal regulations. Make recommendations to approve or deny state and company concurrent leaves based on requirements.
- Administer multiple shared email boxes and distribute notifications appropriately
- Coordinates correspondence, forms and other documents via the claim system
- Generate/analyze reports as required
- Maintains and reviews files, including intermittent time recording, pattern and usage
- Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
- Support team by processing mailings for multiple clients
- Maintains compliance with standards and federal/state regulations
- Contact Providers for clarification
- Support special projects as needed
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
