account representative.

This role is central to our customers financial operations. You'll ensure smooth enrollment, accurate billing, efficient administration, and robust collection of premiums from their facility clients. If you're a skilled communicator with a knack for collections and a commitment to customer service, we want to hear from you. Qualifications:

• High school diploma or GED required.
• 3-5 years high volume collections experience in a corporate setting.
• Knowledge of medical billing and collection procedures.
• Advanced working knowledge of Word, Excel, Outlook
• Data entry skills and phone/email etiquette
• Accounts Receivable knowledge/experience preferred.
• Excellent interpersonal, oral, and written communication skills.

salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Achieving collection targets by actively pursuing past-due payments.
• Providing outstanding customer support for all billing and collection inquiries, including managing refunds, adjustments, and reconciliations.
• Ensuring data accuracy by regularly updating customer records from various reports and communications.
• Proactively reducing account delinquency for your assigned accounts.
• Strategically collaborating with sales, account management, and senior leadership to expedite complex collections.
• Developing and implementing collection strategies, including tracking delinquent accounts and issuing formal notices.
• Compiling and presenting detailed weekly and monthly reports on accounts 60+ days past due.
• Utilizing diverse communication channels (phone, email, mail) to engage with customers regarding overdue balances.
• Clearly communicating outstanding amounts and payment expectations to customers.
• Reviewing and understanding insurance and Medicaid policy terms.
• Approaching customer interactions with professionalism and empathy to find viable payment solutions while assessing debt collectibility.

Skills

Account Management

Telephone Etiquette

Typing Skills

Basic Computer Skills

Empathy

Follow-up

Active Listening

medical collections

Collections

Medical Billing

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.