customer service rep.

Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements. Assignment Complexity - Work on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. Accountability – Apply job skills and applicable corporate policies and procedures to complete a wide range of difficult tasks. Impact of Decisions – Errors detectable upon supervisory review. Limited impact on corporate operations and fiscal health. Working Relationships – Regularly interact with peers and management concerning matters of moderately complex scope and discretion. Scope – Work on problems moderately complex in scope. Normally receives limited instruction on routine work, general instructions on new assignments. **A Resume is Required**  

salary: $17.99 - $18 per hour
shift: First
work hours: 7 AM - 3:30 PM
education: High School

Responsibilities

• Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling

• Interact with management and warehouse personnel to establish service criteria and meet customer requirements

• Follow up with customers and other departments to resolve invoice problems and discrepancies

• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling

• Accurately input into and retrieve information from the system

• Reconcile driver pickup and delivery manifests

• Read, decode, and decipher freight coding in order to expedite freight movement and tracking process

• Record damaged shipments and misrouted freight on applicable reports





The essential functions of this role include:

wearing steel toe shoes

working in a non-temperature controlled environment

Skills

Customer Service

Basic proficiency with Windows (1 year of experience is preferred)

Must be able to type 35 WPM

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.