client support associate.

Join a leading company in the safety footwear industry as a B2B Customer Service Representative. This is a pivotal back-office position where you will be at the heart of our customer interactions, handling a variety of tasks to ensure the satisfaction of our business clients. We are looking for a detail-oriented professional with a proven ability to manage administrative tasks and resolve complex issues with precision.

 

Key Responsibilities

• Engage with customers across multiple platforms and applications, including Salesforce, NetSuite, and phone queues.
  
  
• Manage high-volume B2B order placement and fulfillment.
  
  
• Process a range of claim requests, such as shipping resolutions, returns, exchanges, and fraud investigations.
  
  
• Act with urgency to resolve customer needs and ensure timely follow-up.
  
  
• Support the internal sales team and collaborate with other internal departments.
  
  
• Maintain client confidentiality and ensure the security of sensitive information.
  
  
• Process online account registrations and communicate with customers about their status.
  
  
• Identify and communicate sales leads to the appropriate team.
  
  
• Review and adjust invoices and billing statements to resolve discrepancies.
  
  
• Maintain and update CRM records with meticulous detail to ensure data accuracy.
  
  
• Coordinate with logistics partners and carriers to track shipments and resolve delivery issues.
  
  

 

Qualifications

• Education: High School or GED Equivalent.
  
  
• Experience: 2 or more years of administrative or back-office experience.
  
  
• Skills:
  
  
  • Exceptional customer support and problem-solving abilities.
    
    
  • A solid understanding of basic software and CRM platforms.
    
    
  • Effective written and verbal communication.
    
    
  • A well-developed sense of follow-up and organizational skills.
    
    
  • Proficiency in typing and data entry.
    
    
  • A high level of accuracy and attention to detail.
    
    

salary: $20 - $20.01 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Process a range of claim requests, such as shipping resolutions, returns, exchanges, and fraud investigations.
  
  
• Act with urgency to resolve customer issues and follow up to ensure satisfaction.
  
  
• Support the internal Sales team and collaborate with other departments.
  
  
• Review and adjust invoices and billing statements to resolve discrepancies.
  
  
• Maintain and update CRM records with meticulous detail and ensure data accuracy. In this pivotal role, you'll be the core of our customer interaction, expertly handling a diverse range of responsibilities to ensure complete customer satisfaction. Your duties will require you to engage with customers across various platforms and applications, including sophisticated systems like Salesforce and NetSuite, as well as managing communications via email, chat, and phone queues. A key function of this position is the efficient management of high-volume B2B order placement, including processing purchase orders, invoices, and ensuring seamless fulfillment.
  
  
• Coordinate with logistics partners and carriers to track shipments and resolve delivery issues.
  
  
• Generate daily and weekly reports on order status, claims volume, and KPIs.
  
  
• Process online account registrations and identify Sales Leads.
  
  
• Maintain client confidentiality and a high level of professionalism.
  
  

Skills

data processing

Customer Service

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.