We are seeking a detail-oriented and customer-focused individual to join our team as a Call Center Representative. In this role, you will be responsible for managing revenue collection for unpaid tolls and maintaining customer accounts. This is a dynamic position that requires a mix of data entry, customer service, and problem-solving skills.
Key Responsibilities:
- Process Toll Data: Identify and approve vehicle images using our computer database, working through high volumes of transactions daily.
- Manage Customer Correspondence: Handle incoming mail, emails, and faxes, updating customer accounts and responding to requests for information or assistance.
- Resolve Customer Issues: Process customer appeals and provide information and solutions to common problems.
- Provide Phone Support: Answer incoming calls from customers, addressing questions about accounts, invoices, and payments. You'll also provide technical assistance for our online and mobile app services.
- Handle Payments: Process and document payments from customers over the phone and for walk-in clients.
- General Duties: Place outgoing calls, assist walk-in customers, and cross-train with other departments to support overall business operations.
- Pay: $18 per hour
- Schedule: Monday to Friday, 9:00 AM to 6:00 PM
- Location: Harrisburg PA, 17111
- Attention to detail and accuracy.
- Excellent communication and customer service skills.
- Ability to handle high-volume data entry and phone calls.
- Proficiency with computer databases and basic office software.
- Experience in a customer service or data processing environment.
We offer benefits, such as PTO, Holiday Pay, Medical, Dental, Vision and 401k options, among others. For more information, please contact Beverly at 717-609-1185 (text) or click on apply to schedule a phone interview!
salary: $17.99 - $18 per hour
shift: First
work hours: 9 AM - 6 PM
education: High School
Responsibilities
Provide exceptional customer service by addressing inquiries, resolving issues, and processing account-related transactions. You will be responsible for handling inbound calls, documenting customer interactions, and ensuring customer satisfaction. This position will be a onsite at the client location. (No Remote)
Skills
- Call Center
- Active Listening
- Telephone Etiquette
- Interpersonal Sensitivity
- Basic Computer Skills
- Basic Software Skills
- Call Center Support
- Typing Skills
- Empathy
Qualifications
- Years of experience: 1 year
- Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
