We're looking for a highly motivated and customer-focused individual to join our team as a fully remote Call Center Representative. In this role, you will be responsible for providing exceptional service to our policyholders, agents, and medical providers. You will handle inbound and outbound calls, assist with policy inquiries, process claims, and resolve issues with professionalism and efficiency—all from the comfort of your home.
salary: $18 - $19.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Key Responsibilities:
- Answer incoming calls from policyholders, agents, and providers regarding policy coverage, claims status, and general inquiries.
- Make outbound calls to gather additional information, follow up on claims, and provide updates.
- Process new and existing claims accurately and in a timely manner.
- Resolve customer issues and complaints with empathy and a solutions-oriented approach.
- High school diploma or equivalent; some college preferred.
- Minimum of 1-2 years of experience in a call center, customer service, or a related field.
- Excellent problem-solving and critical-thinking abilities.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
