bilingual medical front office - floating.

We are seeking a highly professional and customer-focused individual to join our team. In this role, you will provide exceptional patient service both in person and over the phone, ensuring a seamless experience. Responsibilities include accurately obtaining and reviewing patient demographic and insurance information, verifying coverage, and collecting payments. You will manage patient communications across various channels, efficiently schedule appointments, and process medical record requests. Collaborating with clinical staff, you'll ensure optimal patient care while performing essential clerical and patient service duties to maintain efficient office operations. This is a "floating position", where the employee will be assigned to a home office- Marietta, and will travel on an as needed basis to other offices.This position also provides a monthly travel stipend. This positions territory covers: Cartersville, Cumming, and Douglasville. Bilinugal (English/ Spanish) 

salary: $35,360 - $35,880 per year
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Provides exceptional patient service in person and over the phone.
• Interviews patients and/or their representatives to gather complete and accurate demographic, financial, and insurance information for billing and collections.
• Performs various clerical and patient service duties to maintain efficient office operations.
• Manages multiple phone lines, schedules appointments, assists with medical records requests, enters patient information, and processes patient payments.
• Exhibits a high level of professionalism and delivers excellent customer service.
• Accurately obtains and reviews patient demographic and insurance information.
• Verifies insurance coverage and collects co-pays, co-insurance, and outstanding balances.
• Ensures all patient intake forms are completed and signed.
• Manages patient communications across multiple channels, including phone lines, Solution Reach Conversations Messaging Portal, email, and fax.
• Schedules patient appointments efficiently.
• Processes medical record requests in accordance with established policies and procedures.
• Collaborates with clinical staff to ensure an optimal patient experience.

Skills

Insurance Verification

Collect Copayments

Schedule Appointments

Patient Scheduling

Medical Software

Telephone Etiquette

Medical Terminology

Basic Software Skills

HIPAA

Medical Record Requests

Patient Support

Active Listening

Patient Demographics

Basic Computer Skills

Typing Skills

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.