- Highly empathetic and enjoy helping others.
- Are passionate about mastering complex information in a short period of time.
- Enjoy solving problems and thinking outside the box.
- Clear and concise communication skills (verbal and written) while employing active listening techniques, demonstrating passion to provide the highest level of customer care and satisfaction.
- Proficient in navigating dynamic and rapidly evolving work environments.
- Use several computer applications at once while assisting a customer.
- Passion for constant development and growth by seeking to learn new skills and improve existing knowledge.
- Unwavering intergrity
You bring the experience, and we have the training covered! All you need is,
- Windows 10 or newer computer or laptop
- Dependable internet access
- Dedicated workspace free of noise and distractions
- Flexiblility to work any 8 hour shift between 8AM - 11PM EST, possible OT when needed
salary: $14.99 - $15 per hour
shift: First
work hours: 8 AM - 11 PM
education: High School
Responsibilities
- Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
- Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.
- Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
- Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
