salary: $19 - $20 per hour
shift: First
work hours: 7 AM - 7 PM
education: High School
Responsibilities
- Managed a high volume of inbound and outbound calls, consistently providing first-call resolution by assessing caller needs and concerns.
- Processed accurate referrals and applications while adhering to updated policy and procedural changes.
- Coordinated with patient and physician referral sources to investigate and resolve inquiries in a timely manner.
- Maintained patient accounts from initial contact through final approval or denial, ensuring a supportive and empathetic experience throughout the entire process.
- Captured detailed information in a proprietary software system while engaging with patients and other callers.
- Reported adverse events and complex issues in compliance with regulatory timeframes.
- Prioritized multiple, concurrent assignments to maintain productivity and urgency.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
