- Bachelor’s degree in Business, Finance, Accounting, or equivalent industry experience. 3-5 years’ direct Credit & Collections experience is preferred.
- Outstanding verbal and written communication skills. The ability to present information clearly and respond effectively to queries from suppliers, customers, management, and inter-departmental staff.
- Professional, interactive approach with both internal and external partners. Must work constructively and proactively with a variety of colleagues.
- Ability to plan, prioritize, and execute multiple tasks and meet deadlines in a fast-paced environment.
- A commitment to prompt service and assistance, ensuring customer satisfaction and retention.
- Skill in timely identification and resolution of issues, using sound judgment and creative thinking.
- Flexibility to adjust to changing circumstances, new information, and evolving priorities.
- Accuracy in recordkeeping, account reconciliation, and financial reporting.
- Experience with Microsoft Office Suite (Outlook, Excel, Word) and knowledge of ERP/credit reporting systems.
salary: $28 - $30 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
- Collect outstanding monies from delinquent accounts and advise Sales Consultants on collection strategies.
- Identify potential bad debts and escalate unresolved accounts to management for further action, including outsourcing to collection agencies.
- Respond to customer statement inquiries, answer correspondence and phone requests, and obtain information from Sales regarding returned mail.
- Reconcile customer accounts, ensuring discrepancies are identified and resolved efficiently.
- Review existing customer credit limits and authorize increases up to specified thresholds (e.g., $25,000).
- Prepare documentation and recommend accounts for outsourcing after all internal collection attempts have failed.
- Coordinate with internal departments to resolve disputes, reconcile balances, and answer customer inquiries regarding outstanding AR.
- Assist with payment portal and e-delivery requests, enhancing customer access and satisfaction.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
