Company: Confidential Fortune 500 in the Logistics Industry
Location: Cleveland, OH 44144
Pay Rate: Up to $17.50/hour
Shift: Tuesday - Saturday, 8:00 AM - 4:30 PM
Job Description:
We are seeking a highly motivated and detail-oriented bilingual Customer Service Representative to join our team on a contract-to-hire basis. In this role, you will be a key player in ensuring our customers receive outstanding service. You will interact directly with customers, business partners, and drivers to ensure commitments are met and expectations are exceeded.
Key Responsibilities:
- Assist customers and business partners via telephone and email in both English and Spanish.
- Handle customer complaints in a calm, professional, and empathetic manner.
- Diagnose, assess, and resolve problems or issues related to deliveries and services.
- Monitor the progress of delivery routes to ensure on-time performance.
- Scan haul-away pods and verify stamps for accurate record-keeping.
- Process changes or cancellations to delivery orders efficiently.
- bilingual Proficiency: Must be fluent in both English and Spanish.
- Experience:
- Minimum of 1 year of experience in a call center or customer service environment is preferred.
- Experience with data analysis and a strong attention to detail is required.
- Minimum of 1 year of experience in a call center or customer service environment is preferred.
- Skills:
- strong proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint.
- Exceptional customer service skills with the ability to resolve issues satisfactorily.
- Solid ability to multitask and thrive in a fast-paced environment.
- Excellent organizational skills.
- Ability to work under pressure while delivering solutions that exceed customer expectations.
- strong proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint.
- Physical Requirements: This role requires the use of composite toe shoes.
You will be part of a passionate and innovative team dedicated to delivering excellence for our customers. We are a company where you can continually advance your career and grow professionally. If you are driven and looking for a place to make a difference, we encourage you to apply.
salary: $12.5 - $17.5 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School
Responsibilities
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
