- 2+ years of experience in a help desk or technical support role.
- Familiarity with Connect or similar healthcare ordering platforms a plus.
- Experience with remote desktop troubleshooting and mobile device support.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Proficiency in Salesforce, MS Word, Excel, Outlook, and PowerPoint.
- Ability to work independently and manage multiple inbound support queues.
- Solid attention to detail and customer service orientation.
- Experience creating and running reports or dashboards in Enterprise Reporting and Analysis.
- Knowledge of KCS (Knowledge-Centered Service) methodology.
- Prior experience supporting CSOS certificate processes and pharmacy data systems.
salary: $23 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
- Provide remote technical support for internal Connect software, including ordering systems, handheld devices, and CSOS certificate activation.
- Diagnose and resolve technical issues via phone, email, and chat support channels.
- Document, track, and monitor issues using Salesforce to ensure timely resolution.
- Escalate recurring or high-impact issues to Business Analysts and Team Leads.
- Deliver technical training and guidance to customers and internal staff.
- Support proactive outreach initiatives such as PCD (Pharmacy Customer Data) and CSOS onboarding.
- Maintain high standards of customer service and contribute to one-call resolution goals.
- Meet departmental KPIs including call quality, service levels, schedule adherence, and attendance.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
