Location: Hybrid role, training onsite (first few days onsite, then hybrid schedule)
Hours: M-F 8:00am - 4:30pm EST during training (6 weeks)
M-F 9:30am - 6:00pm EST regular schedule
**Must have strong Wi-Fi connection when working remotely***
At MilliporeSigma, they are at the forefront of life sciences, working tirelessly to tackle the industry's toughest challenges. By collaborating with the global scientific community, they strive to enhance health access worldwide. Their mission is clear: to equip scientists and engineers with top-notch lab materials, technologies, and services, making research and biotech production simpler, faster, and more successful. With a dedication to shaping the future of drug development, they’re with our customers every step of the way, pioneering tomorrow's possibilities.
Job Responsibilities:
A Customer Excellence Specialist is a professional who works directly with customers to handle their inquiries, complaints, and issues. They are responsible for answering customer questions, resolving customer concerns, and providing an exceptional customer experience. The Customer Specialist would work directly with customers, both internal and external, and would be responsible for handling inquiries related to orders, deliveries, products, and services.
salary: $24 - $25 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
Order Management & Customer Relationship Management:
- Executes Lead-to-Cash transaction processing (support Sales for quotation, sales order process, and after sales service incl. customer complaint) by following the SOP and Work Instruction provided
- Conducts blocked and backorder analysis on regular basis, as well as supports OTIF delivery
- Takes ownership and ensures high customer service level and process consistency
- Meets all defined KPIs to support Organization scorecard
- Proactively identify areas for continuous process improvement and implement the change. Be the change advocate.
- Supports to promote and educate customers on using Merck website digital offerings (E-shop, E-Procurement, Retrieve documentation)
- Supports internal & external Audit documentation - Maintain full compliance to reduce company risk / Audit queries
- Maintains relationships with Internal & External customers such as SCM, Distribution, Collection, Tech Service and Sales for smooth running of daily operations and implements effective resolution when needed
- Motivated, Organized, and Meticulous with ability to multi-task to prioritize incoming issues at own area of responsibility
- Participates in coaching/training schedules for job related ERP/CRM/Application training including soft skill trainings, and other company driven training in consultation with line manager/HRBP for personal development
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
