Are you passionate about delivering exceptional customer service while managing high-profile accounts? Randstad is looking for a Strategic Client Services Representative to join our team. In this role, you’ll be the single point of contact for our Strategic Clients, which include Fortune 500 companies, state and local governments, and U.S. federal agencies.
This is an exciting opportunity to work with a dynamic portfolio of clients where every day brings new challenges and opportunities to problem-solve, build relationships, and make an impact.
Why Join Us?
- Competitive pay: $20–$22 per hour
- Hybrid schedule: In-office Tuesday & Wednesday, work from home the rest of the week (first 30 days are in-office Mon–Thu for training)
- Meaningful work managing high-profile, complex clients
- Growth and learning opportunities in a supportive team environment
salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
What You’ll Do
- Serve as the primary point of contact for a portfolio of Strategic Clients, taking full ownership of the customer experience.
- Manage complex client servicing needs, including reconciliations, payment applications, invoicing requirements, and end-of-lease processes.
- Partner with all levels of client stakeholders—from accounts payable staff to C-suite executives.
- Troubleshoot and resolve issues, identify root causes, and develop action plans to ensure client satisfaction.
- Provide reporting and analysis to monitor performance, identify trends, and ensure contract compliance.
- Support rebooking processes, upgrades, buyouts, and equipment removal in accordance with client needs.
- Collaborate cross-functionally to meet team goals and deliver outstanding service.
- Education/Experience: Bachelor’s degree or equivalent experience preferred; 1–3 years of customer service, account management, or collections experience.
- Skills: Strong verbal and written communication skills, proven problem-solving and analytical abilities, and intermediate Microsoft Excel/Word proficiency.
- Experience with large/complex clients (multi-schedule accounts, government entities) a plus.
- Ability to prioritize, multitask, and thrive in a fast-paced environment while meeting deadlines and service level goals.
- Team player with a positive attitude, professionalism, and strong time management skills.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
