- Responds professionally to inquiries from internal/external customers.
- Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
- Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
- Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
- Develop a full awareness of the way performance and actions affect members and Member Service.
- Contact Center's performance guarantees (call handling, first call resolution, complaint resolution compliance, member retention, and return contact as warranted).
- Consistently supports compliance and the Principles of Responsibility by maintaining the privacy and confidentiality of information, and protects the assets of the organization. Performs other relevant duties as required.
salary: $19.56 - $19.57 per hour
shift: First
work hours: 7 AM - 9:30 PM
education: High School
Responsibilities
- In the role of Customer Service Representative (CSR), 100% of your time will be spent on the phone assisting members in a fast-paced call center environment. You will be required to access multiple computer systems, provide sound problem-solving resolution, demonstrate stellar customer service skills and utilize excellent writing skills.
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
