Are you a problem-solver with a passion for providing exceptional service? Our client is looking for a highly motivated and detail-oriented Customer Service Representative to be the backbone of processing and client communication. In this role, you will be the key point of contact for the valued customers, ensuring their experience is seamless from order placement to final delivery.
salary: $45,760 - $52,000 per year
shift: First
work hours: 8:30 AM - 5 PM
education: High School
Responsibilities
About the Role:
Our client is looking for a dependable and detail-oriented Customer Service Assistant to support the sales and shipping teams. In this role, you will be the main point of contact for customers, brokers, and salespeople—ensuring a smooth ordering process and resolving issues quickly and professionally. This is a full-time role based in New York City. Employee is expected to work 1 Saturday for end of month responsibilities.
What You'll Do:
- Receive and process customer orders via email and electronic systems (EDI)
- Communicate with buyers, brokers, and sales teams to confirm order details
- Resolve product and delivery issues in a timely, professional manner
- Provide accurate information about products, pricing, and order status
- Send out order confirmations, exception reports, and invoices
- Handle customer questions and concerns with a service-first mindset
- Collaborate with internal departments to ensure on-time deliveries
- Assist with daily reports and updates for the customer service team
- Previous experience in a customer service or order support role
- Strong communication and problem-solving skills
- Organized, detail-oriented, and able to multitask
- Comfortable using email and basic computer systems
- Team player with a positive, professional attitude
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
