- Previous call center experience preferred.
- Healthcare or pharmacy experience strongly desired.
- Excellent interpersonal and communication skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office applications.
- Ability to type 35+ words per minute.
- Active Pharmacy Technician license in the state of Tennessee
salary: $18 - $19 per hour
shift: First
work hours: 11 AM - 7:30 PM
education: High School
Responsibilities
- Handle inbound and outbound phone calls with professionalism and empathy.
- Deliver an effortless and positive experience for callers by resolving inquiries efficiently.
- Provide accurate information regarding services, refills, and shipment scheduling.
- Process medication refills and coordinate shipment schedules for patients and providers.
- Identify and resolve caller needs, ensuring appropriate follow-up and next steps.
- Adhere to company policies and procedures, including those set by CoverMyMeds.
- Assist with order picking, packing, and prescription fulfillment based on operational demands.
- Maintain flexibility in scheduling to meet business needs.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
